Fremantle Passenger Terminal facilities
The Passenger Terminal has a café and licensed bar area and public conveniences.
An escalator and lifts are available between the ground floor and upstairs passenger terminal area.
There is a public phone in the lower foyer.
Embarkation/disembarkation
The length of time it takes to embark/disembark is entirely dependent upon the size of the ship, and therefore, the number of passengers embarking or disembarking. Cruise ships embark and disembark in a similar fashion to aircraft, that is, in stages.
Ships which are based in Fremantle (those that begin and end cruises in Fremantle) need to disembark all passengers and their luggage, and then clean the ship and reprovision while passengers for the next cruise embark.
Disembarkation of large ships carrying in excess of 2000 passengers and their luggage takes 4-5 hours. A similar length of time is required to embark large ships carrying in excess of 2000 passengers. Smaller ships may take less time to disembark and embark.
Embarkation and disembarkation includes the requirement for passengers to pass through Customs, security and quarantine check points.
Parking
Due to operational and security requirements, the parking area in front of the Passenger Terminal building has been designated for the convenience of passengers for set down and pick-up only.
Any vehicle left unattended after the sailing of a cruise vessel will be subject to an immediate fine and may be towed.
Overnight short-stay parking (up to 14 days) is available at the wharf on Victoria Quay (not at the Fremantle Passenger Terminal but further west near C and D Sheds, see parking areas). It costs $6 a day. You need to pay ahead for the number of days when you park. The parking ticket machines take credit cards or coins (not notes). This parking is not undercover nor is it secure.
Cruise passengers seeking secure, undercover, long-term parking can park at Queensgate Car Park, in Henderson St, Fremantle (opposite the Police Station). Passengers will need to pre-pay. More information is available from the City of Fremantle’s parking department or ring 9432 9860 or 9432 9930.
Passenger security
Safety and security throughout the Fremantle Passenger Terminal are afforded the highest of priorities.
Government-regulated security requirements are a key focus of Fremantle Ports. Frontline security roles are primarily performed by contracted specialist security firms, with Fremantle Ports maintaining a strong policy, management and coordination role.
In accordance with Federal maritime security requirements, secure zones have been established within the Passenger Terminal building to facilitate the screening of passengers, visitors and baggage.
Security arrangements are established for everyone’s safety. Please follow directions given by security personnel and proceed through security screening checkpoints as instructed.
Passenger screening
All passengers and visitors entering the Passenger Terminal may be subject to screening on entering the Passenger Terminal dependent on agreed security arrangements with the Office of Transport Security and the passenger ship.
All departing passengers are subject to security screening prior to boarding the ship. The screening process seeks to detect prohibited items such as weapons, including knives. Detection of these items at screening points may increase the wait time for passengers and we request your patience.
Checked baggage is also subject to x-ray screening.
All screening at the Passenger Terminal is performed to Australian Government standards by trained personnel using x-ray machines, walk-through metal detectors and hand-held metal detectors. Explosive trace detection systems may be introduced at the passenger screening points, with random screening of passengers and carry-on goods.
Unattended baggage
Baggage must never be left unattended in public areas. All such baggage will be treated as suspicious. All baggage should be clearly tagged with your contact details.
Security-related threats
Passengers and visitors are warned that all threats and comments made about carrying of weapons or explosives — whether intended as a joke or not — will be taken seriously and may result in the person involved being removed from the Passenger Terminal or being prosecuted.